One of the oldest government-run hospitals of the State, the Krishnarajendra Hospital, popularly known as K.R. Hospital or “Doddaspathre” — is going for quality certification from the International Standards Organisation (ISO). The century-old hospital, which is in news for all the wrong reasons, is seeking ISO 9001-2000 certification. The 1,000-bed hospital, which has 800 employees, is the first government hospital in the State attempting to get ISO certification.
What does it mean to a hospital whose functioning and quality of services have come under the scanner?
There are reasons behind its attempt to become ISO-certified hospital. The Mysore Urban Development Authority (MUDA), which has adopted the hospital at the behest of the elected representatives, has released Rs. 5 crore for upgrading the facilities in the hospital. After it adopted the hospital, MUDA had promised to grant Rs. 10 crore for it. At the last meeting, a decision was taken to release Rs. 5 crore as first instalment. It invited tenders for carrying out 21 works. The focus will be on the multi-floored in-patient department (IPD), which lacked basic facilities despite being an important block.
What’s the connection between MUDA’s plan and the ISO certification?
“If the hospital has to sustain, it has to keep the processes streamlined in good state. “Unless the hospital commits itself to keep the upgraded facilities in proper state, it is difficult to sustain the infrastructure developed spending crores of rupees. For this reason, MUDA is going for quality certification since the ISO conducts audit every year and the onus will be on the hospital management to keep them in good condition to keep the tag for a long period,” sources in MUDA said.
Deputy Commissioner P. Manivannan, who is the chairman of MUDA, told The Hindu that the MUDA had invited consultants who could help the hospital get ISO 9001-2000 certification at the earliest. The system should not go back to a state from where it was improved. ISO certification is binding on the hospital management to keep the system in good condition since auditing under ISO standards is done every year. “For this, the system must be within the framework of ISO standards,” he said.
According to Mr. Manivannan, the ISO certification involves three steps — studying the hospital, its infrastructure and services; training doctors and the staff and their roles and responsibilities and theoretical and practical tests to the staff. “Only if these three aspects are fulfilled, the certification is granted to the hospital,” he said. The authorities are hoping to get the ISO tag by January 1, 2009. “Hopefully, in the next three months, the ISO certification processes will get over,” he said.
K.R. Hospital Superintendent Geetha Avadhani said the list of priority works had been handed over to MUDA and the much-needed elevators and ramp in the multi-storeyed IPD block were priority works.Surveillance
To check unscrupulous elements trespassing into hospital, closed circuit cameras will be installed at important blocks of K.R. Hospital here. Hospital Superintendent Geetha Avadhani said that the key staff of the hospital would get wireless communication sets for improving services and administration. In view of security, the hospital proposed to install surveillance system on its premises and build a control room to supervise the operations, she said.
Courtesy: The Hindu